State Farm® Insurance Agent Austin Brown

"Fantastic experience, surprised how affordable State you can tell Jeff actually cares. Glad I have my business here."

"After working with Matt we agreed to start coverage 12/31 before the new system started. He failed to help and rates went up significantly. His excuse was that they left early for the holiday. That is understandable, but was not communicated. Then, I try to use them anyways because the rates are still slightly better then Allstate. Still they will not return my messages. Matt and I discussed that I had to have things finished 1/6. I won't beg for services I would be paying for. I guess they have too many customers to deal with another. I will just stay with Allstate. Thanks for wasting so much of my time and now money. I would never recommend Austin Brown's office to anyone."

"Shout out to the Austin Brown agency and crew at State Farm! For exceptional service, do business here…right now!"

"It’s been a Great experience with Austin Brown insurance. They always answer the phone and any questions. Lona and Caitlyn have been a pleasure to work with. Very helpful and informative"

"Sean and Jody at State Farm provide exceptional service. They both have always delivered quick quotes and offer multiple insurance options without any pressure. Their helpfulness goes beyond sales - Jody has been invaluable in helping getting claims processed with the claims department. Whether I need assistance with services within their office or externally, Sean and Jody are always efficient, friendly, and professional. I've never met or talked to the agent, Austin or (previously) Doris, but this office has unequivocally the best staff."

"This girl deserves 10 stars! She is quick to respond and gets the job done above expectation. ⭐️⭐️⭐️⭐️⭐️"

"Sean does a great job for me with multiple different policies. He is very quick and responsive if I ever need anything from him. They have always given us good pricing and are always there when we need."

"The agents in this office are kind and helpful, I’ve been fighting for a year with claims and they were able to help me get information pushed through and get things resolved."

"Wonderful experience! Caitlin was a huge help and offered me fast and accurate assistance when my roommates Doberman knocked over my 125 gallon fish tank with four of my prized African fighting fish onto the floor of my foyer. Couldn’t be more pleased with my assessment and the overall outcome! (The fish are fine)"

"If you’re looking for that “friendly neighbor” type of insurance agent to handle all your insurance needs then Austin Brown State Farm is the place. They are the best and I highly recommend them!"

"Caitlin has been such a pleasure to work with when answering all my insurance questions. Thoroughly impressed with this agency’s efficiency and knowledge. Thanks for all your help!"

"The Customer service at this location is worth taking notes over. They go above and beyond to try and help! I've worked with Sean alot for my policies and he's been super helpful everytime"

"Clay is the best. Give them your business and they will take great care of you."

"It's not often that I write a negative review. We have been State Farm customers for years with multiple policies (house, car, umbrella, other things too). Our first agent was Doris Watson and the business was acquired by Austin Brown. We have paid thousands of dollars in premiums and had only one claim on our house (new roof several years back). We recently had a water issue in our kitchen that caused $22,000 in damage. I called the local agent office and was given an 800 number for claims. I opened a claim that was quickly denied (this isn't over yet). Not once were we contacted by the agent to check on us. I called the agent office and asked for next steps. Was told I would receive a call back, that was several days ago and have not heard a word. So bottom line, if you are looking for a place that will cash your premium checks, but offer no support or assistance when needed, this is your stop. Also, check your State Farm policy close as they do not appear to cover much or want to help - they are not "good neighbors". Sad way to treat a good paying customer."

"Jody and Sean are phenomenal and are insurance specialists! Down to earth and hard working with honest communication"