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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Amber Elisabeth

June 15, 2024

4  out of  5 rating by Amber Elisabeth
"The agents in this office are kind and helpful, I’ve been fighting for a year with claims and they were able to help me get information pushed through and get things resolved."
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Caleb Cook

June 1, 2024

5  out of  5 rating by Caleb Cook
"Wonderful experience! Caitlin was a huge help and offered me fast and accurate assistance when my roommates Doberman knocked over my 125 gallon fish tank with four of my prized African fighting fish onto the floor of my foyer. Couldn’t be more pleased with my assessment and the overall outcome! (The fish are fine)"
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DeeBee Upshaw

May 31, 2024

5  out of  5 rating by DeeBee Upshaw
"If you’re looking for that “friendly neighbor” type of insurance agent to handle all your insurance needs then Austin Brown State Farm is the place. They are the best and I highly recommend them!"
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Abigail Lindbo

May 31, 2024

5  out of  5 rating by Abigail Lindbo
"Caitlin has been such a pleasure to work with when answering all my insurance questions. Thoroughly impressed with this agency’s efficiency and knowledge. Thanks for all your help!"
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Jesse K

May 9, 2024

5  out of  5 rating by Jesse K
"The Customer service at this location is worth taking notes over. They go above and beyond to try and help! I've worked with Sean alot for my policies and he's been super helpful everytime"
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Mark Wright

December 22, 2023

5  out of  5 rating by Mark Wright
"Clay is the best. Give them your business and they will take great care of you."
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Russ Elliott

November 17, 2023

1  out of  5 rating by Russ Elliott
"It's not often that I write a negative review. We have been State Farm customers for years with multiple policies (house, car, umbrella, other things too). Our first agent was Doris Watson and the business was acquired by Austin Brown. We have paid thousands of dollars in premiums and had only one claim on our house (new roof several years back). We recently had a water issue in our kitchen that caused $22,000 in damage. I called the local agent office and was given an 800 number for claims. I opened a claim that was quickly denied (this isn't over yet). Not once were we contacted by the agent to check on us. I called the agent office and asked for next steps. Was told I would receive a call back, that was several days ago and have not heard a word. So bottom line, if you are looking for a place that will cash your premium checks, but offer no support or assistance when needed, this is your stop. Also, check your State Farm policy close as they do not appear to cover much or want to help - they are not "good neighbors". Sad way to treat a good paying customer."
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Katelyn Webb

January 18, 2023

5  out of  5 rating by Katelyn Webb
"Jody and Sean are phenomenal and are insurance specialists! Down to earth and hard working with honest communication"