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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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treehugnhippy

March 26, 2025

5  out of  5
rating by treehugnhippy
"Being a new homeowner and trying to shop for home owners insurance was extremely stressful for me especially since I’m the road and busy. I did my research and set up an appointment at State Farm in B.A with Sean to go a new policy and figure out my options, Sean explained and broke down all the differences in coverage and answered all the questions and concerns I had. When I left the office my stress level was gone, and I felt like a weight was lifted off of me. He was extremely helpful. I also visited with Jeff with car insurance, Jeff assisted with a policy that fit well with my budget and found discounts that would save me money, Jeff is a very friendly guy and great to talk to. Jody, words cannot express my gratitude long story short there was a mixup with cancellation of my old homeowners insurance policy with Farmers and my new insurance policy with State Farm, Jody, myself and my mortgage company were on a 2 1/2 hour three-way call and Jody stuck with me the entire time just to find out that my mortgage company couldn’t do anything for me because I’m constantly busy and on the road, Jody took me under her wing and followed up as much as she could, finally this issue was taken care of after a week. It has been a pleasure working with State Farm agents in Broken Arrow and I hope to continue to be a loyal customer. What to go B.A 👍🏼👍🏼👏🏻👏🏻"
We responded:
"Jarvis, I’m so glad to hear that the team was able to help. I am beyond proud of them for going above and beyond for our customers. Thank you for the review! -AB"
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Lance M

January 14, 2025

5  out of  5
rating by Lance M
"Fantastic experience, surprised how affordable State you can tell Jeff actually cares. Glad I have my business here."
We responded:
"Thanks Lance! Jeff is a great dude and you are right. He really cares about people "
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Timothy Knoll

January 7, 2025

1  out of  5
rating by Timothy Knoll
"After working with Matt we agreed to start coverage 12/31 before the new system started. He failed to help and rates went up significantly. His excuse was that they left early for the holiday. That is understandable, but was not communicated. Then, I try to use them anyways because the rates are still slightly better then Allstate. Still they will not return my messages. Matt and I discussed that I had to have things finished 1/6. I won't beg for services I would be paying for. I guess they have too many customers to deal with another. I will just stay with Allstate. Thanks for wasting so much of my time and now money. I would never recommend Austin Brown's office to anyone."
We responded:
"Timothy, I’m sorry to hear about your negative experience and I regret to hear that you feel this way. My team and I are committed to providing each of our customers with excellent service and we would love the opportunity to make this right. Please know our team understands your frustration and values you as a customer. Feel free contact me at the office to discuss this further, I’m here to help. Thank you. – Austin"
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Cass Fahler

October 25, 2024

5  out of  5
rating by Cass Fahler
"Shout out to the Austin Brown agency and crew at State Farm! For exceptional service, do business here…right now!"
We responded:
"Thank you for your kind review, it made my day! My team and I are always here to serve you and your insurance needs. "
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Rickey Robinson

October 19, 2024

5  out of  5
rating by Rickey Robinson
"It’s been a Great experience with Austin Brown insurance. They always answer the phone and any questions. Lona and Caitlyn have been a pleasure to work with. Very helpful and informative"
We responded:
"Thanks Rickey! We appreciate you and your business. Those ladies take a lot of pride in what they do! -Austin "
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J Walter

September 26, 2024

5  out of  5
rating by J Walter
"Sean and Jody at State Farm provide exceptional service. They both have always delivered quick quotes and offer multiple insurance options without any pressure. Their helpfulness goes beyond sales - Jody has been invaluable in helping getting claims processed with the claims department. Whether I need assistance with services within their office or externally, Sean and Jody are always efficient, friendly, and professional. I've never met or talked to the agent, Austin or (previously) Doris, but this office has unequivocally the best staff."
We responded:
"Jason, thank you for the review!! I greatly appreciate your business. "
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Kelsey Bales

September 19, 2024

5  out of  5
rating by Kelsey Bales
"This girl deserves 10 stars! She is quick to respond and gets the job done above expectation. ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thanks Kelsey. I agree Caitlin deserves 10 stars!! -AB"
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chris cahill

September 11, 2024

5  out of  5
rating by chris cahill
"Sean does a great job for me with multiple different policies. He is very quick and responsive if I ever need anything from him. They have always given us good pricing and are always there when we need."
We responded:
"Thank you so much! We are lucky to have Sean! "
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Amber Elisabeth

June 15, 2024

4  out of  5
rating by Amber Elisabeth
"The agents in this office are kind and helpful, I’ve been fighting for a year with claims and they were able to help me get information pushed through and get things resolved."
We responded:
"Amber, thank you for your kind review. I am so glad to hear that things got resolved for you. My team and I are always here to assist you with your insurance needs. Don't hesitate to reach out to us. - Austin "
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Caleb Cook

June 1, 2024

5  out of  5
rating by Caleb Cook
"Wonderful experience! Caitlin was a huge help and offered me fast and accurate assistance when my roommates Doberman knocked over my 125 gallon fish tank with four of my prized African fighting fish onto the floor of my foyer. Couldn’t be more pleased with my assessment and the overall outcome! (The fish are fine)"
We responded:
"Caleb, your positive feedback has thrilled my team and I! Thank you for trusting our team each day to handle your insurance needs! - Austin"
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DeeBee Upshaw

May 31, 2024

5  out of  5
rating by DeeBee Upshaw
"If you’re looking for that “friendly neighbor” type of insurance agent to handle all your insurance needs then Austin Brown State Farm is the place. They are the best and I highly recommend them!"
We responded:
"DeeBee, our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! Thank you. - Austin"
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Abigail Lindbo

May 31, 2024

5  out of  5
rating by Abigail Lindbo
"Caitlin has been such a pleasure to work with when answering all my insurance questions. Thoroughly impressed with this agency’s efficiency and knowledge. Thanks for all your help!"
We responded:
"Thanks Abigail!"
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Jesse K

May 9, 2024

5  out of  5
rating by Jesse K
"The Customer service at this location is worth taking notes over. They go above and beyond to try and help! I've worked with Sean alot for my policies and he's been super helpful everytime"
We responded:
"Jesse, our doors will always be open to you and your family! We appreciate you and your business! - Austin"
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Mark Wright

December 22, 2023

5  out of  5
rating by Mark Wright
"Clay is the best. Give them your business and they will take great care of you."
We responded:
"Thanks Mark!! Clay takes a lot of pride in helping our customers "
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Russ Elliott

November 17, 2023

1  out of  5
rating by Russ Elliott
"It's not often that I write a negative review. We have been State Farm customers for years with multiple policies (house, car, umbrella, other things too). Our first agent was Doris Watson and the business was acquired by Austin Brown. We have paid thousands of dollars in premiums and had only one claim on our house (new roof several years back). We recently had a water issue in our kitchen that caused $22,000 in damage. I called the local agent office and was given an 800 number for claims. I opened a claim that was quickly denied (this isn't over yet). Not once were we contacted by the agent to check on us. I called the agent office and asked for next steps. Was told I would receive a call back, that was several days ago and have not heard a word. So bottom line, if you are looking for a place that will cash your premium checks, but offer no support or assistance when needed, this is your stop. Also, check your State Farm policy close as they do not appear to cover much or want to help - they are not "good neighbors". Sad way to treat a good paying customer."
We responded:
"Russ, I am very sorry for your experience with us and I deeply apologize. I will be calling to discuss with you. I do appreciate you sharing your frustration, as it allows me to make the necessary changes to improve each customer’s experience. - Austin"
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Katelyn Webb

January 18, 2023

5  out of  5
rating by Katelyn Webb
"Jody and Sean are phenomenal and are insurance specialists! Down to earth and hard working with honest communication"
We responded:
"Thanks KW! They are the best. Thank you for your continued support. "